While you're wearing your jewelry, keep it away from moisture (e.g. sweat, lotion, rain.) In between wearings, do as we do at the shop: store jewelry in a plastic bag and use a soft cloth to gently buff anything that looks a little dull.
14k Goldfill is a thick layer of 14k gold bonded to a base metal. It's tarnish resistant, and doesn't flake off or change color. If you can wear 14k gold, you can wear 14k goldfill.
Sterling Silver is an alloy of silver and a tiny bit of copper. If it starts to look dull or yellow, give it a few swipes with a jewelry polish cloth to bring back its gleam.
Brass is an alloy of copper and zinc. Brass jewelry will darken and acquire its own unique patina over time. You can, of course, embrace the aged look of your piece, or brighten it up with a polish cloth.
Oxidized Brass is intentionally blackened and will lose its finish if it's polished. If the finish does start to come off, don't worry! Brass can be re-oxidized by a jeweler if necessary.
OUR POLICY
We will accept returns or exchanges on online orders that are sent back to us within 14 days of delivery. All returns must be in unworn, undamaged condition with their tags still attached. We will process your return once we receive the item/s in our store.
Because we understand that you need to try on clothing to know how it fits, full-price clothing may be returned to us for a refund (minus all shipping costs) or exchange. All clothing purchased at a mark-down is FINAL SALE, not eligible for return or exchange. We're always happy to provide additional pictures or insider info about the fit of a particular garment before you buy it--just call us at 206.788.0330 or send us an email and we'll do our best to advise you.
Underwear, swimwear, apothecary items, items in the "SALE" section, and any other items explicitly noted as final sale are not eligible for return or exchange.
For all non-clothing items, we accept returns for store credit or exchange only.
OUR PROCESS
Email us within 7 days of delivery at hellovelouria@gmail.com to start your return or exchange. Tell us the items you wish to return, the reason for your return, and what item/s you'd like to exchange for (if applicable). We'll email you a shipping label and detailed return instructions.
