While you're wearing your jewelry, keep it away from moisture (e.g. sweat, lotion, rain.) In between wearings, do as we do at the shop: store jewelry in a plastic bag and use a soft cloth to gently buff anything that looks a little dull.
14k Goldfill is a thick layer of 14k gold bonded to a base metal. It's tarnish resistant, and doesn't flake off or change color. If you can wear 14k gold, you can wear 14k goldfill.
Sterling Silver is an alloy of silver and a tiny bit of copper. If it starts to look dull or yellow, give it a few swipes with a jewelry polish cloth to bring back its gleam.
Brass is an alloy of copper and zinc. Brass jewelry will darken and acquire its own unique patina over time. You can embrace the aged look of your piece, or brighten it up with a polish cloth.
Oxidized Brass is intentionally blackened and will lose its finish if it's polished. If the finish does start to come off, don't worry! Brass can be re-oxidized by a jeweler if necessary.
UPDATED DEC 2022
Giving/receiving a gift from Velouria? We extend our usual 10-day policy during the holidays:We will process returns & exchanges for holiday gifts through January 31st.
Contact us within 10 days of order delivery.All returns must be in unworn, undamaged condition with their tags still attached. All returns must be mailed back to us within 5 days of receiving a return label. We will process your return once we receive the item/s in our store. Please do not ship any items to our King Street address before you communicate with us.
Because we understand that you need to try on clothing to know how it fits, all clothing may be returned to us for full store credit or a refund to your original payment method (minus shipping costs). We're always happy to provide additional pictures or insider info about the fit of a particular garment before you buy it--just send us an email and we'll do our best to advise you.
Underwear, swimwear, food, apothecary items, and any items explicitly noted as "final sale" are not eligible for return or exchange.
For all non-clothing items, we accept returns for store credit or exchange only.